The Complaints Process

Upon receipt of a formal complaint, in writing, on a duly completed complaint form, the Registrar will forward all information to the Investigation Committee. The Investigation Committee will collect and weigh all information within the parameters outlined in the Chiropractic Act. Complaints may be either resolved at this level or forwarded for a full Disciplinary Hearing to consider. Correspondence and communication regarding complaints should be conducted within a reasonable time frame. The complainant will be notified if any further information is required for their complaint and of any decision regarding the complaint.

The investigation and discipline process of the NSCC is not a court of law. In filing a complaint, you are asking the NSCC to investigate the care and/or professional behavior provided by a Chiropractor. The NSCC cannot find a chiropractor guilty of negligence and/or order the chiropractor to pay the patient financial compensation. Findings in a complaints process can result in penalties that range from cautionary warnings to removal of license privileges. Also, it should be noted that a complaint is not actionable. This means that you cannot be sued for what you state in a complaint, as long as it has been directed only to the Registrar of the NSCC.

If you need additional information about making a complaint or the complaint’s process, please contact the Registrar of the NSCC.

The Registrar can be reached at inquiries@chiropractors.ns.ca or by mail at:

The Registrar
c/o Nova Scotia College of Chiropractors
604-5657 Spring Garden Road, Lobby Box 142
Halifax, Nova Scotia B3J 3R4

Phone: (902) 407-4255
Fax: (902) 425-2441